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IT Retail Support Engineer

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Office - Meeting in boardroom


Head Office {amount} km
Main Road Tallaght
D24 PW612 Dublin 24

Contract Type

Full Time

Experience Level

Experienced Hires


Reference nr.


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With over 6,000 colleagues across our stores, warehouses and offices in Ireland and Northern Ireland we are a big and ambitious team. We know our people are our greatest asset and our success is down to the commitment and dedication of our team.

We are seeking a customer-focused, highly motivated, and technical IT Retail Support Engineer to join our IT Business Solutions Department. The successful candidate will be responsible for store and retail systems used in over 215 stores across the island of Ireland, identifying and implementing technical solutions to optimise business processes and supporting continuous improvement.  We are looking for someone who can be a trusted technical lead, who understands business needs and is able to communicate complex technical details effectively.

To be qualified for this role, you should hold a degree in a relevant field, like, Computer Science, IT or Software Engineering, or a minimum of 2 years’ experience in a similar role.

What you'll do

  • Keep the retail systems and hardware solutions running smoothly in our stores
  • Manage new store openings and store modernisations to deliver the latest technology standards to our store colleagues and customers
  • Identify and implement efficiencies to business processes using technical solutions 
  • Provide comprehensive third level technical support for store and retail systems
  • Diagnose and troubleshoot problems including root cause analysis, testing of proposed fixes and follow up to ensure the problem has been resolved
  • Consulting with business departments on the introduction of new technologies and processes
  • Coordination and execution of projects including the creation of technical concepts and relevant documentation
  • Act as technical lead for cross departmental projects and ensure that IT policies and standards are adhered to
  • Managing relationships with selected vendors ensuring that service delivery meets all expectations

What you'll need


  • Degree in a relevant field such as Computer Science, IT or Software Engineering, or a minimum of 2 years’ experience in a similar role with client-facing experience
  • Proficient in Windows Operating Systems (Server 2012 onwards, Windows 7 onwards)
  • Basic network knowledge
  • Comfortable with learning new systems and applying them in every-day use
  • A keen problem-solver with the ability to use critical thinking to find the most productive solution
  • Understanding of KPIs and SLAs with proven ability to adhere to them
  • Excellent organisational and time management skills
  • Excellent presentation and communication skills with the ability to communicate with colleagues of all levels
  • Experience of working in or leading a project team
  • Full clean driving licence


  • Linux experience – Red Hat and CentOS
  • Advanced networking knowledge – Cisco, Huawei, Fortinet, Barracuda
  • Knowledge of Oracle / SQL databases
  • Knowledge of scripting and automation tools desirable – PowerShell, Python, Ansible etc.
  • Vendor certifications such as Cisco, CompTIA A+, Microsoft etc.
  • German language skills are desirable

What you'll receive

Through our salary system, we ensure pay equality across all positions at Lidl

  • €43,250 rising to €55,150 over 4 years
  • 20 days holidays per annum rising to 25 days after two years
  • Private employee medical insurance
  • Company pension after one year of service
  • Flexible start and finish times
  • Initial training and on-going development from an experienced team member
  • Excellent opportunities for career progression
  • Dynamic work environment
  • New office facility with free parking
  • On-site gym and canteen
  • Up to 2 days remote working per week