Customer Service
Customer Service
The Customer Service department are a centralised team which supports the operations of our over 200 stores across Ireland & Northern Ireland. Our award winning customer service team play a vital role in supporting the business with solutions for our customers and our teams that create value and make a difference. Our goal is to empower our teams to deliver outstanding customer satisfaction, responsible for managing all of our communication channels and delivering an exceptional customer experience on each and every interaction. We act as the voice of the customer by driving our customerFIRST agenda across the business to continuously improve systems and processes which enhance customer experience and business efficiency whilst also playing a vital role in sharing customer service expertise and business intelligence to key stakeholders. Working at the interface between us and our customers in this busy department you will also be charged with giving customers the correct information they require about our stores, products and services; actively resolving customer complaints; responding to customers’ queries and suggestions; ensuring the health and safety of customers; and collating information to help minimise future risk. As a skill set, you will need active listening, empathy, problem-solving and excellent communication.
Our Benefits
At Lidl we are committed to looking after you not only at work, but also in your personal life. This means that when it comes to your benefits package, we mean more than just the competitive salaries we offer. We have listed some below, but you can read about all of the various benefits we offer on our benefits page under Life at Lidl.
We're fully dedicated to your personal and professional development to help you reach your potential.
Having time off to spend however you wish is essential for your physical and mental wellbeing. At Lidl, we provide up to 25 days paid annual leave each year plus 10 public holidays.
All employees are entitled to join the Lidl Pension Scheme after a qualifying period. This benefit is provided by the company allowing you to save for your retirement.
From time to time we all unfortunately fall ill. In order to reduce the burden when this occurs, Lidl generously provides 20 days paid sick leave (after 6 months of service). The necessary medical certificates may be required depending on the length of leave taken.
Throughout the year, we promote wellness initiatives to support your safety and wellbeing at Lidl. Initiatives range from supporting your physical and mental health to ensuring your safety in the workplace.
We provide a generous remuneration top up for maternity and adoption leave to encourage new mothers to take that time out to bond with their new arrival. Statutory leave allows fathers to take 2 weeks leave to enjoy the arrival of their newborn or newly adopted child. At Lidl, we offer employees a generous remuneration top up to supplement this leave.
Using the Bike to Work scheme, Lidl can help you attain a brand-new bike and safety equipment worth up to €1,000 of tax relief after a qualifying period of service. You can also utilise a salary sacrifice arrangement to pay for the bike over a 6-month period so that you can save up to 51% of the retail price.
Hosting sports & social events throughout Ireland, this club presents many opportunities to meet your colleagues through sport and become part of teams competing both internally and externally. There are annual trips abroad that are a huge success and plenty of social events throughout the year.