Summary
From our Head Office to the shop floor and everywhere in between our primary goal is to create and deliver a fantastic customer journey for everyone who shops at Lidl.
Customer obsessed, high energy and love learning every day?
If that sounds like you, earn €440+ per week as a Customer Assistant on our standard 30 hour contract.
Your role will be varied working across different shift times, tasks and with different colleagues.
What does a normal day* as a Customer Assistant look like? (*there’s no such thing as ‘normal’ in retail but we’ve tried our best!)
As a Customer Assistant you are required to sell alcohol, therefore you must be 18 or over to work in our store.
Shift Patterns:
• Morning shift: Starting at 5am or 6am with your team, your role will be to get our award-winning products fully stocked on the shop floor and our delicious bakery products ready for our customers to enjoy by opening time so they can Go Full Lidl!
• Middle shift: Starting mid-morning or early afternoon, your role will be to ensure our stores are spotlessly clean, well presented and our products remain fresh, all while helping customers with queries on the shop floor and working on tills to minimise till queues
• Late shift: From your start time in the afternoon, your role will be to ensure our customers experience is top class by serving them with a smile while on the tills, restocking missing items and getting the store ready for the next day by following merchandising principles before closing time
What you'll do
• Interacting with the customer in a pleasant, friendly and helpful manner
• Ensuring stock loss controls are followed in all areas of the store
• Maintaining store and external cleanliness and hygiene standards
• Following freshness and rotation principles
• Ensuring all waste is managed correctly
• Assisting in the stock count process
What you'll need
• A can-do attitude and excellent customer service skills
• The willingness to go the extra mile for our customers
• To be responsible and reliable
• To enjoy working in a fast-paced, varied environment
• A good team player
• Preferably, previous experience in a customer facing role but this is not essential provided you have the right attitude
What you'll receive
Through our salary system, we ensure pay equality across all positions at Lidl
• €14.80 rising to €16.90 per hour after 3 years (supplementary pay outlined below)
• Unsocial hours worked (12am to 7am)
• 20 days holidays per annum pro rata
• Company pension after 1 year
• Genuine opportunities for career development
• Individuals recognised as high performing will be invited to join our Leadership Academy as part of your on-going development
• Circle K and Private Health Insurance discounts available for all employees
• Bike to Work Scheme
• Mobile and broadband discounts with Three network
• Maternity & Paternity Leave top up, Marriage leave, Employee Assistance Programme
Year 1
• Basic Rate €14.80
• €18.50 (Unsocial Hours)
• €22.20 (Overtime/Sundays)
• €29.60 (Bank Holiday)
Year 2
• Basic Rate €15.35
• €19.19 (Unsocial Hours)
• €23.03 (Overtime/Sundays)
• €30.70 (Bank Holiday)
Year 3
• Basic Rate €15.90
• €19.88 (Unsocial Hours)
• €23.85 (Overtime/Sundays)
• €31.80 (Bank Holiday)
Year 4
• Basic Rate €16.90
• €21.13 (Unsocial Hours)
• €25.35 (Overtime/Sundays)
• €33.80 (Bank Holiday)
Lidl is an equal opportunities employer. If you have any particular requirements, we will ensure any reasonable accommodations are implemented as part of the recruitment and selection process. We value diversity and inclusion in our workplace and want to ensure that all applicants have the same opportunity regardless of gender, civil status, family status, sexual orientation, age, disability, race, religious belief, political opinion or membership of the traveller community
Our Benefits
At Lidl we are committed to looking after you not only at work, but also in your personal life. This means that when it comes to your benefits package, we mean more than just the competitive salaries we offer. We have listed some below, but you can read about all of the various benefits we offer on our benefits page under Life at Lidl.
Having time off to spend however you wish is essential for your physical and mental wellbeing; to allow for relaxation and to catch up with things outside the workplace. At Lidl, we provide up to 25 days paid annual leave each year plus 10 public holidays.
We're fully dedicated to your personal and professional development to help you reach your potential.
From time to time we all unfortunately fall ill. In order to reduce the burden when this occurs, Lidl generously provides 20 days paid sick leave as part of our absence policy.
We offer a competitive salary of €40,313
Using the Bike to Work scheme, Lidl can help you attain a brand-new bike and safety equipment worth up to €1,000 of tax relief after a qualifying period of service. You can also utilise a salary sacrifice arrangement to pay for the bike over a 6-month period so that you can save up to 51% of the retail price.
Throughout the year, we promote wellness initiatives to support your safety and wellbeing at Lidl. Initiatives range from supporting your physical and mental health to ensuring your safety in the workplace.
Hosting sports & social events throughout Ireland, this club presents many opportunities to meet your colleagues through sport and become part of teams competing both internally and externally. There are annual trips abroad that are a huge success and plenty of social events throughout the year.